Intellectual Propertly
In these Terms and Condition (“Conditions of Sale”), “we” or “us” means www.dehollytech.com online appliances store and “you” means the person, organization or entity that purchased the products or related services from us.
Please read through these Terms and Conditions carefully as they form the agreement under which we will supply products and services to you. These Terms and Conditions apply to all sales made by us to consumers whether products and services are purchased online or over the telephone.
1. Orders
1.1 You may place an order with us over the telephone or by completing and submitting to us an online order form on our website. We may at our discretion accept or reject an order depending on a variety of factors, such as availability of the ordered products or our ability to validate payment for the products.
1.2 Please choose your products carefully. Prices can change and so you should check the latest price on our website or confirm the price with our sales team on the phone before placing your order. It is your responsibility to check the order (including all pricing and product information) before you complete the online checkout process or before you place your telephone order.
1.3 We will let you have an “order reference number” via a confirmation email or over the phone once your checkout process or phone order is complete. However, if you are paying by direct bank transfer or check payment, we will not complete your order until your payment has passed our internal validation procedures. Once your payment has been validated, we will process your order and let you have an order reference number. Please keep your order reference number safely.
1.4 Once we have given you an order reference number, a binding agreement will come into existence between you and us and only these Terms and Conditions will apply in relation to the supply of the ordered products. Subject to clause 2, no changes to these Terms and Conditions will be effective unless we both agree to the changes in writing. If you wish to cancel your order we ask that you inform us at least one (1) business day before your planned delivery date and you will receive a full refund subject to these terms and conditions.
2. Availability
2.1 We do our best to keep in stock most products that are advertised by us. All stock availability as represented on our website or by our sales or Customer Service Team is accurate in accordance with our current stock levels. However, these stock levels are subject to change without notice.
2.2 If for any reason, we cannot supply a product you have ordered, we will let you know over the phone or contact you using the details provided by you at the checkout process to amend, cancel or put your order on backorder as agreed with you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available.
3. Price and Payment
3.1 The price payable for a product is the one set out on our website or advised by us over the phone at the time you place your order. We make every effort to ensure prices and product information on our website, catalogues or advertisements are correct and up-to-date. Prices for our products displayed on third party websites may not be correct and we are not bound by them.
3.2 If you would like to redeem a gift voucher for payment or partial payment of your ordered products, you must enter the gift voucher details during the checkout process or inform our sales or Customer Service Team when placing your phone order. Products purchased with a gift voucher cannot be returned in exchange for cash.
3.3 If you have a promotional/discount/coupon code, you will be prompted to enter the code at the checkout and this will generate a discount from your cart value or add an incentive. To activate, simply enter a valid code then click the “Apply” button. All promotional codes have a unique set of terms and conditions automatically applied when issued and are only valid at our discretion. Promotional codes cannot be used in conjunction with any other offer or discount. If you are unable to use a promotional code, please contact our Customer Service Team.
4. Delivery
4.1 We offer free delivery for all orders Monday to Friday within our delivery areas. If you are not eligible for free delivery, a delivery fee may apply, but you’ll know about it before you buy. We deliver to most areas in Lagos State. Please if you are not within Lagos State, contact our Customer Service to discuss delivery options.
4.2 You may request a date for delivery and we will do our best to arrange delivery on that date. However, if we cannot deliver on your preferred day we will contact you as soon as possible.
4.3 If you need to change a delivery date or the delivery address, please contact our Customer Service Team at least 48 hours before the scheduled delivery date. If you are not available to take delivery on the agreed delivery date, you will be charged a delivery fee for each additional attempt for delivery. However, if we cannot deliver your full order at the time agreed you will not be charged for additional deliveries.
4.4 If you would like next business day delivery of the product, you will need to place your order by midnight (in your state) on the previous business day. The product must also be in stock.
4.5 Subject to this clause 4, we will deliver to the delivery address specified by you when you placed your order on the agreed delivery date.
4.6 We may deliver the products via a range of delivery methods. All deliveries must be signed for, depending upon which delivery method we use:
(a) Delivery by one of our drivers – our driver will need to see a photo ID of the person who placed the order or that person’s representative, and they will keep a record of that ID. If neither you nor your authorized representative is at the delivery address to take delivery, our driver will leave a notice in your letterbox or under your front door, including our contact details so that you can contact us to organize another delivery day;
(b) Delivery by our contracted courier company or directly by the manufacturer – if neither you nor your authorized representative is at the delivery address to take delivery, the courier company or the manufacturer will leave a card with our contact details so that you can contact us to arrange another delivery time and date.
4.7 We cannot commit to an exact delivery time on the day of delivery. Our driver will contact you before 11am on the delivery morning, to give you a 2-hour delivery window. Then they’ll contact you again approximately 30 minutes before delivery. We usually deliver during business hours, but in some selected zones we deliver as early as 6:30am and as late as 7pm.
4.8 By selecting our Premium Delivery Service (currently available over the phone only), you will be able to choose any predefined 2-hour delivery window between 6:00 AM and 6:00 PM to receive your order. Premium Deliveries are available Monday to Saturday to any state. To be eligible for Premium Delivery, you must complete your order before the midnight cut-off time. Premium Delivery fee is applied.
5. Free Connections for Refrigerators, Washing Machines and Microwaves
5.1 We offer free connection for refrigerators, washing machines (excluding washing machine pedestals) and microwaves unless one or more circumstances identified in clause 5.3 applies. We offer this service both in and out of Lagos state.
5.2 Connection may only be carried out, where applicable, to an existing standard domestic appliance situated within one meter of a water connection and within reach of an existing 10 amp socket for the appliance’s lead. Included in the connection will be the removal of transit brackets.
5.3 Our delivery team will be unable to connect your new appliance if:
(a) The old machine is not disconnected from existing plumbing and electrical supplies;
(b) Any electrical or plumbing supplies supplied by you are considered unsuitable;
(c) Any water supply needed cannot be isolated or is considered unsuitable by our delivery team;
(d) Any drainage/waste facilities needed are unsuitable;
(e) Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems;
(f) Alterations to existing plumbing and electrical connections are required; or
(g) Gas installations, connections and/or disconnections are required as these must be performed by a licensed plumber.
6. Installation for Other Appliances and Other Products
6.1 We offer installation services for some appliances and other goods for a fee. This service is only available in certain areas and you must purchase this service at the time you purchase your appliances. All installations will take place, where possible, at the time of delivery by a trained, licensed and fully insured installer. The types of installation services offered by us are set out in the Installation Service page and will be subject to our standard Installation Terms and Conditions.
6.2 We may provide additional installation services (including any required cabinetry, electrical and plumbing work) directly or by one of our related entities or subcontractors. The installation services and the price will be agreed between you and us in writing, and will be subject to our standard Installation Terms and Conditions.
7. Disposal and Removal of Products
7.1 All products for removal and disposal must be disconnected from all water, electrical and gas supplies by you or your contractor in advance of the products being removed and in the case of other assembled goods, these products must be disassembled. All gas disconnections must have been performed by a licensed plumber. You agree that removed goods are deemed to have zero value and become our property. We may dispose of them as we see fit.
8. Title and Risk
8.1 Notwithstanding delivery of the products to you, title in the products will not pass to you until the later of delivery or your payment has been processed or otherwise received by us. If your payment is declined for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.
9. Warranties and Limitation of Liabilities
9.1 Nothing in these Terms and Conditions limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law. “Our goods come with warranties and guarantees that cannot be excluded under the consumer Law (“Consumer Guarantees”). You are entitled to a replacement for a major failure and for compensation for any other reasonably foreseeable damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
9.2 Your product may come with a manufacturer’s warranty. The manufacturer’s warranty is in addition to but may overlap with any rights and remedies you may have under applicable law. However, you should check the manufacturer’s warranty carefully as many manufacturers’ warranties will not apply in a business or commercial setting. If you would like to make a claim under the manufacturer’s warranty, please contact our Customer Service Team. Please refer to clause 11 if you need to arrange for returning the goods to us.
9.3 Subject to this clause 9, and to the extent permitted by law:
(a) All terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms and Conditions are excluded;
(b) we will not be liable for any normal wear and tear of carton, special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, damage to goodwill, loss of data (including loss of data stored on any media contained within electronic or computing products), arising out of or in connection with the products, the services or these Terms and Conditions (including as a result of not being able to use the products or services or the late supply of products or services), or the need to recover, re-program or reproduce any program or data stored in or used with the products purchased from us, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise; and
(c) our total liability arising out of or in connection with the products, the services or these Terms and Conditions, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total price paid by you for the purchase of products and services under these Terms and Conditions.
9.5 Where by law we are unable to exclude terms, guarantees, warranties, representations or conditions but are able to limit them, to the extent permissible by law we limit our liability for any breach, at our option, to the repair or replacement of products, or payment of the cost of repairing or replacing the products or in the case of services, to supplying the services again or the cost of having the services supplied again.
9.6 To the extent permitted by law, any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance or offer, invoice or other documents or information issued by us will be subject to correction without any liability on our part.
10. Computer hardware and software – special conditions
10.1 All software provided with our products or sold separately to you is subject to the terms and conditions of the license agreement relating to that software. You acknowledge your obligation to comply with the terms of such license agreements.
10.2 All rights, title or interest in respect of the intellectual property rights in the software remain with us or the licensor of the software.
11. Returns and Exchanges
11.1 If your product is eligible for return pursuant to clause 9, please contact our Customer Service team on +234 8056 168 218 to arrange for return. Subject to any applicable laws that cannot be excluded including respect to clause 9, certain products may not be able to be returned if they are out of box, this includes, without limitation, Air conditions.
11.2 You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. All original items including original accessories, manuals, and packaging (unless taken away on delivery) must also be returned. We will arrange for any products you want returned to be collected, usually within 3 business days.
12. Repair of Products
12.1 If you return a product to us for repair (or replacement) and the product is capable of retaining user generated data, the repair (or replacement) of the product may result in the loss of the data. User generated data include files on a computer hard drive, songs stored on a media player or games saved on a games console. We will not be responsible for any data you may leave on the product and we require you to back up your data before returning a product to us for repair, TVs.
12.2 Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
13. Force Majeure
13.1 We will not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 3 months, we may terminate our agreement with you by giving you 5 business days’ written notice.
14. General
14.1 These Terms and Conditions form the entire agreement between you and us and, unless expressly agreed to in writing by us no terms or conditions of yours, including any Terms or Conditions printed or referred to in your offer to purchase or order (if any) will be binding on us or have any legal effect.
14.2 We may change any provision in these Terms and Conditions without notice so we advise that, even if you are a frequent purchaser from us, you check these terms and conditions whenever you want to purchase products from us. Any change of these terms and conditions will only apply to future orders. None of our employees or any third parties have any authority to change these Terms and Conditions.
14.3 We reserve the right to refuse supply of the products or services ordered by you, terminate our contract with you or terminate your account with us, and to remove or edit content on our website at our sole discretion and without incurring any liability to you.
14.4 Any transfer made to consumer wallet on our website is not refundable and cannot be reversed, note that you can only use the money to purchase any product.
14.5 You must not assign any rights and obligations under these Terms and Conditions whether in whole or in part without our prior written consent.
14.6 Any notice in connection with these Terms and Conditions will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other party.
14.7 If any provision of these Terms and Conditions is invalid, illegal or unenforceable, these Terms and Conditions take effect (where possible) as if they did not include that provision.
14.8 Please refer to our Privacy Policy to see how we collect, use and protect your personal information.
14.9 Any failure by a party to insist upon strict performance by the other of any provision in these Terms and Conditions will not be taken to be a waiver of any existing or future rights in relation to the provision.
14.10 These Terms and Conditions are governed by the laws of Nigeria. The parties each agree to submit to the non-exclusive jurisdiction of the courts of Nigeria.
Contact us
If you need to contact us for any reason, please do so using the contact details below:
Customer Service Team
Telephone: +234 805 6168 218
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